Privacy

Privacy policy

Ascend Financial Services Limited (‘we’, ‘us’) respects your privacy and complies with the Privacy Act 2020. This page explains what personal information we collect, why, and how we look after it.

What we collect

  • Contact details you give us, such as your name, email, phone and address.
  • Financial information needed to give advice or apply for finance, such as income, expenses, assets, debts, identification and credit information.
  • Information from our website, such as pages visited and device type, collected through cookies and analytics tools.

Why we collect it

  • To respond to your enquiry and give you suitable financial advice.
  • To prepare and submit applications to lenders and insurers at your request.
  • To meet our legal and regulatory obligations, including anti-money laundering checks.
  • To improve our website and, with your consent, to keep you informed about our services.

Who we share it with

We share information only as needed to provide our service: lenders, insurers and their intermediaries, credit reporting agencies, professionals you ask us to refer you to, our compliance reviewers, and regulators such as the Financial Markets Authority. We do not sell your personal information.

Storage and security

We keep your information in secure systems and only for as long as the law and our business reasons require. Some service providers we use may store data outside New Zealand; where they do, we take reasonable steps to make sure it is protected.

Cookies and analytics

Our website uses cookies to make the site work and to understand how it is used. You can block or delete cookies in your browser settings.

Your rights

You can ask to see the personal information we hold about you and ask us to correct it. Email deals@ascendfinancial.co.nz or call 021 217 8208. If you are unhappy with how we have handled your information, please contact us first, and you may also complain to the Office of the Privacy Commissioner at privacy.org.nz.

Ascend Financial Services Limited, FSP1001680. Last updated November 2026.