Disclosure Statement
Here is some key information you need to know to help you understand what type of advice I am able to give you, so that you can make an informed and confident choice when engaging me.
You can also view our Privacy Policy here.
Details about me and my Financial Advice Provider
I am a Financial Adviser. I give advice on behalf of a Financial Advice Provider. My details are set out below.
Full Name: Ben Mune
Address: Level 1/48 Broadway, Newmarket, Auckland, New Zealand
Phone: 021 217 8208
Email: [email protected]
FSPR Number: 695571
Name of Financial Advice Provider: Ascend Financial Services Limited
Trading as: Ascend Financial Services
FSPR Number: 1001680
Address: Level 1/48 Broadway, Newmarket, Auckland, New Zealand
Phone: 021 217 8208
Email: [email protected]
Licence status and conditions
Ascend Financial Services Limited, FSP1001680, trading as Ascend Financial Services, holds a licence issued by the Financial Markets Authority to provide financial advice.
Nature and scope of our financial advice
Ascend Financial Services provides advice to our clients about their:
- Home Loans and Property Investment Loans
- Construction Loans
- Business Finance (business purchases, Working Capital, Invoice Finance)
- Asset Finance (Motor Vehicles, Trucks, Trailers, Excavators, Plant & Machinery, Equipment etc.)
- KiwiSaver schemes
- Personal Risk Insurance
We provide financial advice about products from a large range of providers.
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What else we offer
We can help you with other services through our referral partners listed below:
- UK Pension Transfers
- XE Money
We are unable to offer legal or tax advice and recommend you consult your solicitor or accountant for this type of advice.
Fees, expenses or other amounts payable for our financial advice
Most of the time we do not charge any fees, expenses or any other amounts for financial advice given to you. This usually includes advice on your insurance, home loan, KiwiSaver and asset finance.
Oneoff fees
Most of the time we do not charge you any fees for the financial advice we provide. In some situations, a oneoff fee may apply. This can occur, for example:
- when we provide advice and do not receive any commission from a product provider
- when we are required to repay a commission to a lender or product provider
- when you request services that fall outside our usual arrangements with our approved providers
Any oneoff fee would be discussed with you beforehand, agreed in writing, and based on the time required.
Conflicts of interest and commissions or other incentives
Ascend Financial Services and our financial advisers receive commissions from the providers on whose product we give financial advice (e.g. lenders, Insurers and KiwiSaver providers).
If you decide to take out a loan, insurance policy or take our KiwiSaver advice, the provider will pay a commission to Ascend Financial Services and your financial adviser. The amount of the commission is based on the amount of the loan, insurance policy or the KiwiSaver balance.
From time to time, product providers may also reward us for the overall business we provide to them. For example they may give us tickets to sports events, hampers or other incentives.
To ensure that our financial advisers prioritise the client’s interest above their own, we follow an advice process that ensures our recommendations are made on the basis of the client’s goals and circumstances. We maintain registers of conflicts of interests and any gifts and incentives we accept.
Ascend Financial Services monitors these registers and provides additional training where necessary.
We undertake a compliance audit, and a review of our compliance programme annually by a reputable compliance consultancy firm.
Internal complaints process
If you have a problem, concern, or complaint about any part of the financial advice you have received from us, you may contact us using any of the following means:
- in writing: Complaints Officer, Ascend Financial Services Limited, 1/48 Broadway, Newmarket, Auckland 1023
- by telephone: 021 217 8208
- by email: [email protected]
When we receive a complaint, we will consider it following our internal complaints process:
- We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
- We will acknowledge receipt of the complaint within 24 hours and aim to resolve complaints within 7 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
- We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
- If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Financial Services Complaints Limited.
Dispute resolution process
If our internal complaints process does not resolve your complaint to your satisfaction, you can contact our external independent dispute resolution scheme. This service is free and may help investigate or resolve the complaint.
We are a member of the Financial Services Complaints Limited’s approved dispute resolution scheme. You can contact the Financial Services Complaints Limited at:
Financial Services Complaints Limited, Level 4, Sybase House, 101 Lambton Quay, Wellington 6011
Telephone: 0800 347 257 (freephone if within New Zealand) or +64 4 472 3725 (if calling outside New Zealand)
Postal: P O Box 5967, Wellington 6140
Email: [email protected]
Website: http://www.fscl.org.nz/
Our duties
Ascend Financial Services, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:
- give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests
- exercise care, diligence, and skill in providing you with advice
- meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
- meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.
The Code of Conduct standards can be read here: https://www.fma.govt.nz/assets/assets/code-of-professional-conduct-for-financial-advice-services.pdf.
Contact Details
Ascend Financial Services Limited, FSP1001680, (trading as Ascend Financial Services) is the Licensed Financial Advice Provider.
You can contact us at:
Ascend Financial Services Limited
1/48 Broadway,
Newmarket,
Auckland 1023
Phone number: 021 217 8208
Email: [email protected]
Web address: https://www.ascendfinancial.co.nz